Interactive Voice Response
LabCorp's Interactive Voice Response (IVR) system offers password protected, computer-generated voice results or specimen status in English or Spanish. The system is accessible twenty-four (24) hours a day, seven (7) days a week.
Features:
- Computer generated voice in English and Spanish
- Password-protected data access
- Client-defined user access by single or multiple accounts, or locations
- Access to testing results or specimen status
- Ability to request retransmit of laboratory result reports
- Password reset option
- Client-specific customizable responses available
- Access to LabCorp’s Customer Care Center by pressing “0” at any time
- Collector access to register point-of-collection test screening results
- Results available within 30 minutes of completion of testing
- Night, weekend and holiday access to data
- A touch-tone telephone
- Contact us for additional information regarding requirements