Collector Services
Specimen collection professionals play a vital role in employee screening programs, which is why we offer a wide range of tools to assist in successfully completing specimen collections. Our electronic solutions and dedicated service professionals offer support to collectors throughout the process.
LabCorp offers:
National Customer Care Center
To meet all collectors' customer service needs, LabCorp maintains a centralized
National Customer Care Center available through one toll-free number (800-833-3984) or easily accessible here. Our skilled support staff is dedicated to first-contact resolution.
On-line Supply Ordering
Our on-line supply ordering process is easy. Click on the tab at
the top of this page to complete the on-line order form.
Innovative Information Technology Solutions
LabCorp offers innovative information technology solutions to meet specific program management needs. Our multiple connectivity options provide customers with secure access to data.
Solutions include:
- Web-based donor registration
- Web-based Chain-of-custody
- Voice response system for the entry of rapid test results (available in English and Spanish)
Collections Training Resources
We provide Urine Drug Screen Collector
Training and Screening Test Technician Training course in accordance with 49 CFR Part 40 DOT Regulations that
includes Alternative Product Testing Collection training.
The LabCorp course includes:
- Training materials
- Written tests
- Mock collections
- Applicable certificates (upon successful course completion)