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LabCorp Solutions Frequently Asked Questions

General
Q. 
What is LabCorp Solutions?
A. 
LabCorp Solutions is a suite of Web-based applications that enables customers to view specimen status, retransmit specimen results, view laboratory scanned chain-of-custody (COC) form images, and register donors for drug screen specimen collection at a Web COC-capable site. LabCorp Solutions includes the Web COC tool that guides specimen collectors through each step of the collection process to produce a non-regulated COC form on-site.
Q. 
How does LabCorp Solutions save my company time?
A. 
The LabCorp Solutions inquiry functions reduce time spent contacting the laboratory for specimen status, COC form copies, and retransmission of results. The Web COC electronic specimen collection application eliminates the need to order or stock preprinted non-regulated COC forms for urine, hair, oral fluid, and rapid drug tests. LabCorp Solutions Web COC collection process provides “real-time” negative rapid drug screen results so that employers can make same-day hiring decisions. LabCorp Solutions takes the guesswork out of drug test collections status with the Donor Registration function, including e-mail notification of specimen collection completion or donor no show.
Q. 
What computer skills are needed to use LabCorp Solutions?
A. 
LabCorp Solutions is a user-friendly suite of applications that requires only a basic understanding of how to navigate with a Web browser. The Web applications include basic user instructions for navigation on each page.
Q. 
How does the user access LabCorp Solutions?
A. 
The LabCorp Solutions login page is accessible from www.LabCorpSolutions.com. Each LabCorp Solutions Web tools user is registered under a unique user name and password.
Specimen Inquiry
Q. 
What specimen information may be obtained through LabCorp Solutions?
A. 
LabCorp Solutions registered users are given access to data according to the user role and access rights indicated on the user registration form by the authorized company representative. Depending on user access rights, a user may view specimen status descriptions or test result information for reported specimens. Only the designated Medical Review Officer (MRO) is able to access result information for regulated specimens.
Q. 
What are the LabCorp Solutions user role categories?
A. 
Employer, service provider, MRO, and specimen collector.
Q. 
May all users view specimen result information?
A. 
No. Access to specimen results are restricted by user role and the parameters provided on the user registration form by the authorized company representative.
Chain-of-Custody Image Viewing
Q. 
What may the user view through the LabCorp Solutions Chain-of-Custody Image Viewing feature?
A. 
Authorized users may view a scanned image of the COC form received by the laboratory. Access to laboratory scanned COC images is restricted by user role and the parameters provided on the user registration form by the authorized company representative. The designated MRO may access laboratory scanned COC images for regulated specimens through LabCorp Solutions. The MRO copy of a regulated COC form, which contains restricted donor information, is not available through LabCorp Solutions.
Q. 
May the user print or save laboratory scanned COC image files obtained through LabCorp Solutions?
A. 
Yes. LabCorp Solutions users with authorized access to view laboratory scanned COC images may print or save the PDF.
Donor Registration
Q. 
What is Donor Registration?
A. 
The LabCorp Solutions Donor Registration feature enables the user to create a drug screen test order record that may be retrieved by the specimen collector in Web COC. Donor Registration assists employers in assuring that company drug testing deadlines are met, since the user may set a donor registration expiration date. Donor Registration enables the user to elect to receive e-mail notification of each specimen collection completion or donor no show.
Q. 
Does LabCorp Solutions enable users to register groups of donors?
A. 
Yes. LabCorp Solutions enables the user to register groups of donors through the Group Registration or File Import function. Group Registration allows the user to register more than one donor at a time for one account number. File Import allows the user to import a spreadsheet of registration information for an unlimited number of donors and account numbers.
Q. 
Does LabCorp Solutions provide donor registration status reporting capabilities?
A. 
Yes. LabCorp Solutions enables users to access a donor registration status report by individual donor or all donors to which the user has access.
User Access Management
Q. 
What is the process for registering new users?
A. 
Go to www.LabCorpSolutions.com/HowToRegister.html to access the LabCorp Solutions User Registration form. Indicate that you are requesting new user access and/or are adding an additional user on the user registration form. Submit completed and signed user registration forms to LabCorp occupational testing services Customer Care via fax 919-481-5444 or e-mail an executed PDF to RegisterLCS@LabCorp.com.
Q. 
What is the turnaround time on new user registrations?
A. 
Typically within one business day from time of receipt.
Q. 
What is the process for removing inactive users?
A. 
Go to www.LabCorpSolutions.com/HowToRegister.html to access the LabCorp Solutions User Registration form. Indicate on the user registration form that you are removing a user’s access. Submit completed and signed user registration forms to LabCorp occupational testing services Customer Care via fax 919-481-5444 or e-mail registerLCS@LabCorp.com.
System Requirements
Q. 
What number do I call for LabCorp Solutions technical assistance?
A. 
800-833-3984, extension 5380
Q. 
What equipment does LabCorp Solutions require?
A. 
Internet-capable PC; laser printer
Q. 
What are the recommended system requirements for LabCorp Solutions?
A. 
Minimum: Microsoft Internet Explorer v6.0; Adobe Acrobat Reader v6.0.
Recommended: Microsoft Internet Explorer 6.0 with security patches and 128-bit encryption; Adobe Acrobat Reader v6.0 or Adobe Acrobat v6.0; HP 6P or HP2550 laser printer; High-speed Internet connection (DSL, cable, or T1).